He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. To be eligible for a VAC refund your application needs to have been finalised. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. And I had to chase for my tickets. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Dec-23-2017 03:49 PM. Please note this does not include any sales or value added tax that may be payable on viagogos fees. [It was like getting] blood from a stone.". the sponsorship or nomination was not successful. We made the case to Google Australia that Viagogo is still up to its old tricks. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. First, don't use Viagogo. The company has been the target of customer complaints, industry backlash and court action overseas. Why is the price printed on the ticket different to what I paid? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Viagogo DO NOT refund and are not contactable. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". These tickets are listed in TWD [Taiwanese dollars]. 2.4 Listing. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. It has been fined in Italy and . 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After multiple emails to Viagogo, Kent has been refunded $280. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. This does not prevent us from varying these terms without reference to them. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. Editor, Marcus Herbert. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. What are the viagogo Terms and Conditions? The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Safe ticket buying if you're going to a gig or sporting event. 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Read more: To register, You must provide your real name, address, phone number, and email address. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. According to the consumer group Which?, Viagogo's terms and conditions say . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 5.2 Violations, Termination and Suspension. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. To be a member of this Site, You must agree to accept the terms in this Agreement. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. You are on a Viagogo website. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers A new screen will display that allows you to begin your refund request. 2.5 Tax on Seller Proceeds. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). (We were shopping for tickets in section 123. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. . Yes! Contact @viagogo over social media Set up a Twitter account. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. 2.9 Seller's Confirmation Obligation. They can't be trusted. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Provide lots of information and make a claim for a refund. Viagogo will keep saying they already paid you but they will never show you the proof of payment. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. All sales and bids are final. 3.1 Accurate Descriptions. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . You may also have extra rights in your state or territory. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 1.4 Modification. There are limited situations where refunds can be granted. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Protect and prevent people from becoming victims of scams by companies or individuals. THEY ARE SCAMMER! Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Stay informed. 1.2 Ticketing Exchange. ! A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. We will also add sales or value added tax on our fees as applicable. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. you did not use your RRV for any travel(regardless of the reason). If you search for the tickets and the website has the word Viagogo in the URL, do not buy. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. 7.2 Copyright. Also, buyers only pay once they have been to the event and had no issues. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 3. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The revised version of this Agreement is automatically effective after it is initially posted on the Site. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. If tickets are not consecutive, then the Seller must create a separate listing. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. But the messaging in small letters at the very top of the screen is easy to miss. (The final Australian dollar price for our two tickets was $445.). Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Copyright (c) 2006-2023, viagogo AG. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. 6.2 Waiver of Consequential Damages; Liability Limit. I bought 2 blackpink ticket a month before the concert for 550eur per person. Prices are set by sellers and may be below or above face value.". Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. You will need a username and password to access the Site and use the Services. We may also first deduct any amount you owe us from any amount we owe you. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Additional information can be found in our FAQs and on the ticket details pages. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. This charge is in addition to the amount originally paid for the tickets. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. CHOICE supports the First Nations people's Uluru Statement from the Heart. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The "on its site" disclaimer that followed was in a distinctly lighter font. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Viagogo has advised customers who cannot attend a rescheduled event. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2. You can email the site owner to let them know you were blocked. you might incur adebt to the Commonwealth. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. you lose thetravel facility remaining on your previous visa when your RRV is granted. Original price eur159!!!!! The action you just performed triggered the security solution. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We endeavour to rearrange delivery with the customer or arrange a collection point. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. When listing seated tickets, all tickets in the same listing must be consecutive seats. The switcheroo could mean a currency conversion fee from your bank.
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