Complete the repairs service satisfaction survey. Housing support and other services in the home for elderly or disabled people. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Find out how we minimise the impact of doing works in your home. 1982 Crawley Borough Council election. But opting out of some of these cookies may have an effect on your browsing experience. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The council should repair any damage caused by maintenance or building work. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Crawley Homes has implemented a new housing IT system. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. The Ombudsman service is free and they will investigate complaints in a fair and independent way. There are another 15 similar residential tower blocks around the borough. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. a missed waste collection or reporting problems like flytipping or litter.) Dealing with a complaint is usually a straightforward process. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Content and site Copyright Crawley Borough Council 2020. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Information about ourAnnual Gas Safety check and how to maintain your central heating. Share Friendly and fun place to work The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Crawley Borough Council. The Housing Repairs service is critical to our tenants and leaseholders. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. All rights reserved. If necessary, they will arrange to remove or seal it (through our repairs team). Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Dont include personal or financial information like your National Insurance number or credit card details. You have rejected additional cookies. You can request it through your 'My Housing Tenancy' online account. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Dont worry we wont send you spam or share your email address with anyone. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Services available to private rental tenants in Crawley, including grants and loans. Thank you so much. A fee will be included to meet the cost of registering the charge against the property. Apply for HMO licence. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. While repairs may fall under the developer 's guarantee during the . They don't deal with repairs or anti-social behaviour issues. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Please provide as much information as possible about your complaint. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. 02 victoria warehouse manchester. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. This website uses cookies to improve your experience while you navigate through the website. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. More details are in our Complaints policy. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. All rights reserved. These cookies will be stored in your browser only with your consent. Are you a Council or Housing association Tenant with housing disrepair issues? i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. Posted in . Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Telephone: 0300 1113000. 701 were here. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Find housing . This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Emergency out-of-hours repairs. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. All rights reserved. Home. These services include waste management,. 2. Crawley Borough Council. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This contact information is for council tenants only. Resources for buying a home. In December 2022 the paid and 65 were out of borough. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. You also have the option to opt-out of these cookies. About Us; Staff; Camps; Scuba. These cookies do not store any personal information. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. It affects one person or a group of people and requires a response. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Pay for a garage or parking space. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Appointments may be carried out by our own employees or by contractors. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Necessary cookies are absolutely essential for the website to function properly. Leaseholders and Freeholders . If so we can help you claim compensation on a NO Win, NO Fee basis. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Housing Department Crawley Borough Council - Housing Options Service Services offered. These cookies will be stored in your browser only with your consent. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Necessary cookies are absolutely essential for the website to function properly. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. But opting out of some of these cookies may have an effect on your browsing experience. All rights reserved. Search forforms on myCrawley to request services or report a problem. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Thank you for your patience. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. We will give you at least 24 hours notice, except in an emergency. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. We will attend within 4 hours to make the situation safe. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Call-off contract under t. You also have the option to opt-out of these cookies. Our team works to improve housing conditions for tenants renting privately in the borough. Housing. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. This category only includes cookies that ensures basic functionalities and security features of the website. Next . disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. This cookie is used to store the language preference of the user. A stopcock is a valve for turning the cold water system in your home on and off. Care advice Finance advice HousingCare library EAC news Glossary FAQs. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. 590 requests. This is a True/False flag set by the cookie. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. You have accepted additional cookies. 1986 Crawley Borough Council election. Request a repair to council property. Please do not leave children under 16 alone in your home while we are working. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. If it is an emergency and you do not let us in, we may force entry. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Failure to do so could give you grounds to make council house disrepair claims against them. We will take firm action against anyone who does not allow access for this. Section 1. E14 9GE After treatment and removal, the affected areas can be redecorated using anti-fungal paint. LinkedIn sets the lidc cookie to facilitate data center selection. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. crawley borough council housing. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. *Contract type: * See about the role. Tenant and Leaseholders Housing Repairs Review questionnaire. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. You should get several weeks warning of any work needed. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Map. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. *Working hours: * 37 per week. see all the appointment dates and time slots available, and choose one that suits you. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. A request for a service (e.g. You need our permission to carry out alterations or improvements on your council house. This website uses cookies to improve your experience while you navigate through the website. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Hotjar sets this cookie to identify a new users first session. Council tenants. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. London The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The pattern element in the name contains the unique identity number of the account or website it relates to. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Crawley Borough Council Report to Overview & Scrutiny Commission . Hotjar sets this cookie to identify a new users first session. Crawley Homes has implemented a new housing IT system. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The number . The cooperative is reducing the supply of hot water due to. Copyright Andy T - 2021. Housing Disrepair NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Previous. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Exchange Tower If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The team were very helpful and understanding of my dangerous situation. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. It is usually found in your kitchen below the sink but not always. Call us on 0333 050 8887 to start the process or fill in the form. How to rent one of our 5000 garages or outside storage cupboards. Failure to do so could give you grounds to make council house disrepair claims against them. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Written by on 27 febrero, 2023. All rights reserved. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. To make sure your home is a good working order, we plan buildingmaintenance. Write by: . The kind of improvements you can make to your council property depends on the type of tenancy you have. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. If the repair is an emergency, you should call us immediately on 01709 336009. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Internal deterioration such as damage to carpet, walls etc. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Find out the latest coronavirus information on housing and homelessness. Repairs. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. We also use cookies set by other sites to help us deliver content from their services. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Fire safety information for your council house or flat. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. When there is a formal legal claim against the council or legal dispute. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety.
